The Role

We are looking for a highly organised and detail-focused Service & Small Works Coordinator, ideally with experience in the Electronic Security Industry, to join our team. Based at our Hertford HQ, you will provide first-line support to our clients and field engineers, ensuring seamless service coordination and exceptional customer experience.

This is a key role requiring strong communication skills, problem-solving ability, and a proactive approach to service delivery.

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Key Responsibilities

•    Service Coordination: Receive and log service requests via phone/email, cross-reference with existing quotes, dispatch engineers or third-party providers, and request technical support where necessary.

•    Small Works Management: Assist with the quoting, management, processing, and delivering of Small Works Projects (up to £25k in value).  

•    Scheduling: Organise engineer attendance in line with client expectations and service level agreements (SLAs). This is working with both UK Engineers and Local Service Partners globally. 

•    Client Communication: Keep clients informed throughout the service/small works request lifecycle and ensure accurate records are maintained in Salesforce.

•    End-to-End Case Management: Manage each service request from initiation to closeout and invoicing, including quoting for any required follow-up work.

•    Invoicing & Compliance: Ensure timely and accurate invoicing. Follow up on purchase orders and client approvals.

•    Internal & External Meetings: Attend service review meetings and, where needed, client service reviews to provide updates on open jobs.

•    Relationship Building: Build strong working relationships with clients, subcontractors, and colleagues across the business. Provide cover for the International Service manager were required. 

•    Health & Safety: Request RAMS and permits as needed from our H&S team.

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About You – Skills, Experience & Attributes

•    Previous experience in a similar service coordination or administrative role

•    Advantageous: Background in the electronic security industry and understanding of security systems

•    Preferred: Experience working with international clients and managing communications across multiple time zones

•    Highly organised with excellent attention to detail

•    Strong verbal and written communication skills

•    Confident in Microsoft Word, Excel, and business software

•    Able to prioritise, multitask, and work under pressure

•    Bonus: Experience with Salesforce

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What We Offer

•    A collaborative and supportive team environment

•    Training and development opportunities

•    A culture that values communication, respect, and teamwork

Perks & Benefits:

•    Casual dress

•    Company events

•    Discounted or free food

•    Free on-site parking

•    Health & wellbeing benefit programme

•    24 Days annual leave, plus UK Bank Holidays

Working hours: Monday to Friday – 8.00am – 5.00pm

Location: On-site in Hertford