1ST LINE ANALYST (Permanent) £18000

Fantastic job opportunity for an ambitious person with strong computer knowledge and excellent people

Our client based in Hertford require a bright ambitious person to join them in their 1st and 2nd line support role. You will be providing initial remote troubleshooting of problems with services, mainly office based however on occasion may need to assist on-site. You will require:

Excellent customer relations and communication skills

Good working knowledge of Windows range or Operation Systems including Windows 7, 8, 8.1 and 10

A basic knowledge of Windows server operating systems (2008, 2012)

Basic knowledge of common LAN and WAN network communications protocols (Ethernet 802.3 and 802.11, TCP/IP, NetBIOS, xDSL)

Good working knowledge of Computer Architecture

Good working knowledge of Common productivity applications, e.g Microsoft Office etc.

This is a full time position working shift patterns within 0800-1900 Monday to Friday.

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