Our client based close to Hertford are seeking a keen and enthusiastic person with good IT Skills to be trained up into a career with IT Technical support.
Provide level 1 telephone support, with a continuous drive for first time fix. Assist head office visitors for all level 1 support request. Log all request received onto the helpdesk, manage workload effectively ensuring any outstanding level 1 tickets are updated on a daily basis and clearly show what progress has been made and what the next step is. Retain ownership of ticket and monitor until satisfactory resolution is achieved. Consistently provide excellent "can do" customer service ethic with both internal and external customers and suppliers.
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