1st Line Technical Support (Permanent) £18- £23,000pa

Our client International client based close to Hertford are seeking a keen and enthusiastic person with good IT Skills to be trained up into a career with IT Technical support.

Provide level 1 telephone support, with a continuous drive for first time fix.Assist head office visitors for all level 1 support requestLog all request received into the helpdesk, manage workload effectively ensuring any outstanding level 1 tickets are updated on a daily basis and clearly show what progress has made and what the next step is.Retain ownership of ticket and monitor until satisfactory resolution is achievedConsistently provide excellent "can do" customer service ethic with both internal and external customers and suppliers.

Please forward you CV if you are seeking a career within IT.

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